General Scope: This person must be experienced in parts sales and distribution, detail oriented, a problem solver with superior customer service skills. They must be able to analyze and monitor the parts sales market to benefit Plasser American Corporation. The ideal candidate should be capable of working on the road with minimal supervision, while increasing the company parts sales revenue.
Maintain product knowledge; understand features and benefits of all products and services potentially sellable by the company
Pro-Actively sell parts, maintenance and repair services
Develop and implement approved after sales strategies to grow revenue
Be aware of competitive activity and competitive products, as well as business and industry trends
Monitors current market information on pricing, products and delivery performance
Reports on aftermarket sales activities; forecasts sales
Sells products by traveling to meet customers face-to-face
Extensive traveling across the US
Works with engineering to resolve design related issues
Regular communication (verbal and written) with our internal and external customers
Participate in production scheduling decisions
Handles external parts sales customer complaints immediately and according to the Company’s guidelines
This job has no supervisory responsibilities.
Education: Minimum 5+ years of experience in the field of aftermarket sales for OEM equipment, preferred in the field of heavy equipment or machinery. Bachelor’s Degree in Sales, Marketing, Business, or Engineering required. Prior railroad industry experience a plus
Knowledge: Incumbent must have proficient knowledge in the following areas:
Knowledge of parts sales and distribution.
Qualifications: Computer proficient; ability to read and understand schematics; good communication skills; able to troubleshoot problems over the phone to assist the customer in ordering the correct parts to repair their equipment; ability to identify parts correctly. Must have or be able to get a Passport to travel.
Skills: Incumbent must demonstrate or participate in internal/external training programs to obtain the following skills:
· Experience in Program Development and Customer Satisfaction
· Strong analytical, strategic and computer skills
· Strong communication, negotiation and interpersonal skills
· Excellent customer service skills
· Ability to identify and close sales opportunities
· Ability to speak effectively before groups of customers or employees of organization.
· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Ability to write routine reports and correspondence.
· Ability to deal with problems involving several concrete variables in standardized situations.
· Must be able to operate standard office equipment on a daily basis, and to procure information from a computer.
• Ability to develop specific goals and plans to prioritize, organize, and accomplish your work.
Plasser American Corporation is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Plasser American Corporation may request such accommodation(s) by sending an e-mail to email@example.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
In 1957, the first Plasser & Theurer machine was delivered in the U.S. to the Louisville & Nashville Railroad Company. During the first few years, most machines supplied were used in the Eastern U.S., therefore the customer service center was located in New Jersey until 1960.
In 1961, Plasser Railway Maintenance Corporation was founded in Rockford, Illinois, to support machines that were being ...delivered in the mid-west and western U.S.
From 1968, with the introduction of the first machine in compact design, the sales volume rose dramatically. Compared with 115 machines sold during the first ten years, sales rose to 790 in the next ten years.
During the mid-1960’s, our company was renamed Plasser American Corporation and in 1970, the plant was relocated to the East Coast in Chesapeake, Virginia.
From a small operation with five employees in 1960, we are now more than 200 employees headquartered in a modern 150,000+ square foot facility.
We are actively engaged in all sectors of research, design, production, marketing and customer service to provide Plasser know-how and standard of quality for our customers. Our capacity is not only sufficient to build all machines for the national market, but also to produce for export.
The 09 DYNA-C.A.T. was developed as a combination switch/production tamping machine with dynamic track stabilization. The PTS 61 C was developed as a combination dynamic track stabilizer and catenary measuring system. Catenary maintenance and installation is performed efficiently with the Plasser MTW 100 Catenary Maintenance Vehicle and RT 10 Wire Reel Trailer.
Our high capacity ballast cleaning machines provide customers properly drained ballast sections for longer track life and extended maintenance cycles. The APT 600 S Super- Stretch Welder, with an integrated pulling device for flash-butt rail welding, is ideally suited for North American track conditions.
Spare parts service, technical support, contracting and training complete the program offered by Plasser American Corporation.