Water Engineer

HomeServe Membership Ltd
Guildford, South East, GU2 8HN
Jan 01, 2022
Feb 11, 2022
Position Type
Engineer, Staff Engineer
Organization Type
Were now recruiting for Water Engineers to join our team of directly employed engineers !
  • Location -Guildfordorwithin a 20minutes drive of a GU Postcode
  • Hours -Average 40 hours per week (Annualised hours)
  • Salary -between£25,302 - £35,072 depending upon experience + £3,000 Signing on Bonus
No experience of utilities / Water Supply Pipe repairs is required - if you are hard working, have experience as a labourer and keen to learn we are interested in hearing from you! Must be prepared to work outdoors in all weathers.

About the role
As a Water Engineer engineer you will represent the HomeServe brand and undertake the maintenance and repair work of mains water pipes in private domestic properties. You will provide industry leading service aligned with our customer and people promises, to help us enhance our reputation and drive customer growth.

We offer an industry leading reward package to attract the best in our field:
Additional information/Benefits
  • £3,000 signing on bonus (This is split into two payment, £1,500 in your first payroll and £1,500 upon 12 months service)
  • Annualised hours - 35 hours per week in the winter and 45 hours per week in the summer
  • Fully equipped and stocked, fit for purpose vehicle + Fuel card
  • Full uniform and essential tool kit
  • Company Share Scheme
  • All work within a short radius of home address
  • Leading edge technology through hand held device
  • Overtime/Pension Scheme
  • 240 hours annual leave each year, inc public holidays, increases by 8 hours per year up to 264 max
  • Holiday Buy and Sell Scheme
  • Paid Training
  • Online benefits portal online shopping, restaurants, cinema discounts etc
  • Employee assistance programme/Access to our bespoke e-learning system
More About the role
  • Ensuring that jobs are completed in line with Health and Safety policy and guidelines at all times.
  • Undertake all Water Supply jobs as requested, including use of Cable Avoidance Tools, Leak Detection Equipment and Power tools associated with repairs to water supply pipes.
  • Ensuring where possible work is completed on the first visit and to the appropriate service standard.
  • To explain fully to policyholders what work is required, whether reinstatement is covered and what will happen next, promoting customer to pay work where appropriate.
  • Use PDA technology in line with the correct operating procedure and ensure all required paperwork is completed accurately, fully and legibly.
  • Undertake all works in accordance with company Health & Safety policy, including wearing the correct PPE at all times and reporting all accidents or 'near misses' to the Service Excellence Coach or Service Excellence Manager.
  • Clean away all debris and waste from site. * Able to demonstrate technical knowledge and competency with regard to water supply pipe maintenance.
About The Candidate
Essential- As a WaterEngineer we need you to have the following qualifications:
  • Must hold a full UK driving license, with 6 or less penalty points.
  • Must be able to approach and resolve problems logically
  • Can demonstrate commitment and enthusiasm for the task in hand
  • Strong customer focus with the ability to deal with complaints

Desirable-It would also be great if you had experience with:
  • Has the ability to deal with customer effectively Ideally WIAPS and CCNSG or NVQ Level 2 - but not essential.
  • Experience of working in an FCA Regulated environment
  • Experience working as a labourer
Youll work in a fun, friendly inclusive environment where People understand the value of their contribution to our goals and are encouraged to recognise a job well done. Youll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our Customers lives.
Training & Support
In order to use the relevant systems and work as a Water Engineer for HomeServe, youll need to undertake our extensive training programme. The initial training will consist of 4 weeks of support prior to being signed-off to work on your own. During week 1 the training will be Monday Thursday, 9am 5pm and based in Nottingham. This will be classroom based training where you have a corporate induction to HomeServe and cover off Health & Safety, tools and equipment. There will then be 3 weeks where you buddy up with an experienced Gas engineer in your area.
Could you be who we are looking for?Its our People that truly make what we do so special. As part of the HomeServe family your job will be to put our Customers first and we will give you everything you need to make this happen.