Technical Product Support (Architectural, Civil Engineering).

Our Client, a major manufacturer and distributor of products to the architectural/ civil engineering sectors wish to appoint a Graduate technical support technician.

Our ideal candidate will be educated to degree level in Civil Engineering or Architecture / related courses and will come with a passion to build a career in the construction industry.

The key responsibilities will be to provide technical product support for a range of products.

• Customers include Consultancies, architects, main contractors, engineers, and specialist contractors.

• You will (once trained) be supporting customers & the Technical Team with:
  • Structural calculations,
  • General interface detailing (AutoCAD, Revit)
  • Aluminium Estimating (Genesis, V6, Logikal etc.)
  • BIM Family creation (Window, Door, Curtain walling models using Revit)
  • Thermal Simulations (Bisco), Thermal transmittance calculations
  • Use Microsoft Office and CRM programmes to log projects.

Key Performance Indicators:

Good team player. Good communication skills, especially with customers, suppliers and all other Departments relating to product issues. Delivering concise and accurate information within agreed time-scales.

Skills Required

Good telephone manner

Experience in Microsoft Office suite

Knowledge of Aluminium Faades; Curtain Walling, Windows and Doors, fabrication or estimating would be beneficial but is not essential.

Time Management

Self Starter. Full training is provided.