Service Engineer - Solar Energy

Project People
Sonning, Berkshire
Closing date
Jun 5, 2023

View more

Energy Engineering
Position Type
Engineer, Staff Engineer
Organization Type
Job title: Service Engineer - Solar Energy

Location: Reading

What you will do:

Pre-sales support
Pre-sales testing support, holding workshops with customer or partner on technical issues.
Bidding support on technical and engineering related part
Presentation of the technical service, solar products during some living exposition of solar energy
Follow up issues that may arise during testing/workshop/bidding activities

Engineering support

Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
Onsite support for site survey, installation or commissioning when necessary.
Commissioning, improvement of the troubleshooting, intervention on site when necessary. Interface with engineering partner to locate technical problems that may arise during the engineering process.

Maintenance support

Responsible for Hotline support and level 2 engineer support.
Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
Onsite support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.
Responsible for handling technical cases on ticket system.
Responsible for Network Upgrade/Swap according to the team planning.
Responsibilities include but, not limited to: Monitor the quality of on-site operation, updating Quality analysis and improvement processes

Identification of Safety Issues and Stressors Associated with This Role:

Working with live three-phase electricity which may up to 35kV AC voltage, and 1500V DC voltage.
Manual handling.
Driving long distances.
Working outside in bad weather conditions.

The ideal candidate:

At least 3 year in solar energy industry and MV system or equivalent (technical service, commissioning service)
Experience with customer service will be valuable (preventive and corrective maintenance, SLAs, commissioning, technical support, etc.)*Focused customer service background
Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
Good Understanding of PV plant structures, roof top structures.
Multi-skilled in both the theoretical and practical aspects of electrical work
Network engineering / Routing skills are a plus.
Failure investigations and advice
Capacity to work with MV systems (distribution transformers, MV Switchgear, etc.).
Be used to work with DC and AC current
Health and safety awareness working with electrical components, both LV and MVProject People is acting as an Employment Business in relation to this vacancy

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