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Network Support Engineer (Power, Fibre & Environmental)

Employer
Network Rail Limited
Location
Manchester, England
Closing date
Jun 8, 2023

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Specialty
Environmental Engineering
Position Type
Engineer, Staff Engineer
Organization Type
Firm, Consulting Engineering
Network Support Engineer (Power, Fibre & Environmental)Job Introduction
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This role sits in Route Services, a business area that has been created to supply services to the routes in the safest, most cost-efficient and effective way, enabling them to benefit from economies of scale and optimised national resources.

The Network Rail Telecom (NRT) team is responsible for operating all of NRT's telecoms assets and networks. This responsibility includes handling asset life cycles as well as the development, delivery and support of outstanding telecommunication networks and services.

NRT transports data between A and B enabling Network Rail to run operationally both on the railway (signalling, customer information systems, CCTV cameras etc.) and as a business (desk phones, mobile devices, data connections etc.). NRT is also playing a key role in the realisation of our digital railway aspiration which requires huge amounts of data to be handled securely for it to work.

Our team ethos is to provide excellent customer experience through preventative and proactive activities. Our network is diverse and multifaceted, that requires connectivity, power and environmental systems to operate smoothly and reliably. Working cross functionally, we support the dimensioning of the systems, create policy and process documentation, complete test regimes, assure test certification and carry out service improvement activities, enabling a solid foundation for our services to be built on.

Network Rail's systems rely on the constant availability of the fibre network, power and environmental management of its assets. Our ability to react quickly and effectively to resolve complex incidents goes without saying, searching for root cause and proactively trending performance, looking for the next potential failure before it happens is where we want to excel.

If you read this and want to know more, we want to hear from you.
Main Responsibility
To identify and resolve complex network- and service-affecting faults and issues relating to Power, Fibre & Environmental, and deliver proactive support to maximise Power, Fibre & Environmental service availability.

What will you be doing?
  • Diagnose and formulate resolutions to complex incidents and collaborate with all necessary support teams to restore service within Service Level Agreements (SLAs) and minimise the impact to the customer.
  • Provide regular updates on the ticketing system with all actions taken in the resolution of assigned complex incidents, to facilitate updates to the customer and track incidents through to resolution.
  • Collaborate with relevant teams across all functions and participate in troubleshooting efforts between departments and vendors, to co-ordinate and implement effective service restoration and maximise service availability.
  • Contribute to the planning and implementation of preventative maintenance of systems, including performing activities such as monitoring of NMS', troubleshooting, backup & restore to improve system/application performance and minimise outages to the Power, Fibre & Environmental services.
  • Review, accept and perform modifications or enhancements to the technology sub-system hardware and software, using agreed Methods of Procedure (MOPs) so that systems can be maintained.
  • Produce and maintain documented operational procedures for all network environments and in-scope applications to enable new services to be introduced into maintenance.
  • Perform the recovery of the systems and applications during a disaster recovery (DR) invocation and regularly test scenarios related to the DR procedure to restore service with minimal impact on service availability and customer experience.
  • Produce and deliver workshops to transfer knowledge and ongoing support to the Network Management Centre (NMC) to improve capabilities.
  • Provide operational technical input to project and change related activities within the technical discipline of Power, Fibre & Environmental, to deliver a service that is operational and maintainable.
  • Provide an escalation point for the NMC, as part of a 24/7 operation, to perform the duties of the Technical Lead, during major incidents, to develop a clear restoration plan and mitigate the risk to service availability.
The Ideal Candidate
  • Educated to degree level or equivalent in an engineering/technical discipline involving networks & communications, or able to demonstrate equivalent competence in the field of Power, Fibre & Environmental.
  • Ability to maintain and update the relevant technology competencies
  • Substantial Power, Fibre & Environmental Network engineering or operations experience.
  • A detailed understanding of the operations and maintenance of Power, Fibre & Environmental assets.
  • A sound knowledge of the relevant technical, safety and performance standards.
  • Demonstrable excellent analytical and problem-solving skills.
  • Experience leading technical investigation.
  • Understands operational risks and familiar with risk mitigation techniques.
  • Holds (or able to obtain) a valid UK driving licence and willing to regularly travel nationally.
  • IP Knowledge of Netflow, Cisco Prime, ASA & Juniper firewalls, VRFs and layer 2/3 VPNs
  • Direct experience with GSM MSC/BSC/ subsystems, including Network Management Systems
  • A detailed understanding of the maintenance of Power, Fibre and Environmental network assets
  • Direct Transmission experience with SDH, PDH and DWDM, including Network Management Systems
  • Direct Voice experience with Solidus, MXone, voice recorders, including Network Management Systems
  • Understanding and experience of railway infrastructure maintenance
  • Experience of undertaking engineering assurance activities and competence assessments
  • Understanding and experience of railway infrastructure maintenance.
  • Knowledge of the ITIL Service Management lifecycle and the frameworks.
  • Accreditation from a professional body such as Institute of Engineering and Technology.
  • Able and willing to contribute to a standby / call out roster if required.

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds, and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment . For more information on D&I at Network Rail, please follow this link
Package Description
Vacancy type: Permanent

Location: Stoke on Trent - Stoke TPC Building / Manchester Piccadilly Towers. We are currently taking a hybrid approach, so you would be expected to work from the office at least 2 days per week
  • Flexible working patterns such as working from home and working compressed hours
  • A range of pension schemes
  • Rail and underground season ticket subsidies up to 75%
  • 28 days annual leave, plus bank holidays and volunteering days (5 days)
  • 2 weeks paid reserve leave for our Armed Forces community
  • Cycle to Work Scheme
  • GymPass - Access to gyms across the UK
  • Access to ‘My Benefits' portal which include discounts in food, technology, and experience days
About the Company
We're an organisation where people matter. We matter to millions.

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

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