Energy Support Engineer

Key Responsibilities:

Technical Support:

Provide technical assistance and remote support for clients, field engineers, and maintenance teams on energy systems such as solar PV, wind turbines, and battery storage systems.

System Monitoring:

Monitor the performance of energy systems through SCADA, energy management systems (EMS), or other platforms to identify potential issues and inefficiencies.

Troubleshooting and Diagnostics:

Diagnose and resolve issues in energy systems, including electrical, mechanical, and software-related problems. Collaborate with field teams to ensure timely issue resolution.

Customer Support:

Assist customers with technical inquiries, system configuration, and performance optimization. Provide clear communication and support to resolve issues quickly and efficiently.

Maintenance and Testing:

Assist in the development and execution of preventive maintenance programs to ensure energy systems operate at peak performance. Support testing and calibration of equipment as needed.

Technical Documentation:

Create and maintain documentation such as service reports, technical manuals, and troubleshooting guides for internal and external use.

Collaboration:

Work with cross-functional teams, including project engineers, operations, and sales teams, to provide technical input and ensure that energy systems meet customer requirements and specifications.

Training:

Provide technical training and support to clients, field personnel, and internal teams on energy systems, monitoring tools, and maintenance procedures.

Requirements:

Experience:

• 2-3 years of experience in energy systems support, renewable energy, or electrical power systems.
• Experience in troubleshooting and maintaining solar PV, energy storage

Skills:

• Strong understanding of energy systems, including solar and energy storage technologies.
• Proficiency in using system monitoring software (e.g., SCADA, EMS).
• Solid problem-solving skills and ability to diagnose and resolve technical issues.
• Good communication skills and customer support experience.
• Familiarity with electrical systems, including inverters, transformers, and grid-tied systems.
• Preferred Qualifications:
• Certifications in renewable energy systems or electrical systems.
• Familiarity with energy storage systems and grid integration.
• Experience with remote monitoring platforms and cloud-based system management tools.
• Strong project management skills.

Hours of work: 37.5 hours per week

Location(s): Reading/client sites/home