The successful candidate in this important role will join a Technical Service and Application Development group that supports all of CPChem’s Polyethylene (PE) and Polypropylene (PP) products and applications. The candidate will assume responsibility for addressing customer technical questions/issues and for coordinating all activities relating to customer complaints resolution. In this capacity, the candidate must be a team player and will be required to interact closely with sales, marketing, QA/QC, Research & Technology and plant manufacturing groups and personnel to address customer concerns and determine corrective action for customer follow-up.
In this position, the candidate will also be required to assist with new application developments, new product/resin developments and participate in major industry forums and standards bodies. This position will be expected to develop solutions to technical and/or fundamental scientific problems where no precedence exists and where innovative approaches may be required.
The candidate must possess excellent oral and written communication skills and will be expected to write detailed technical presentations/reports and maintain existing technical literature (technical data sheets, MSDS, brochures, etc.) current and up to date. The candidate will also be expected to provide technical training for internal and external customers and perform additional duties as assigned.
Typical responsibilities of this position may include:
Be responsible for complaints resolution
Provide trouble-shooting expertise to resolve customer product related issues
Work with other parts of the organization to determine root cause of product issues
Conduct field trials at customer locations and document the information in the Technical Service Contact Report
Conduct in-house experimentation for trouble-shooting and/or resin/application development efforts
Maintain customer and industry forums contacts and relationships
Be a consultant to customers on resin selection and use
Provide training to internal and external customers as requested
Work with plants/licensees on manufacturing related technical issues
Prepare written presentations/reports and oral presentations summarizing project results. May be occasionally called upon to present results to business management.
Represent CPChem in industry forums and standards bodies as may be appropriate for that job function or area
Support and recommend programs that relate to current/future business needs
Plan, coordinate and participate in project activities of the team
Lead/assist in developing new resins, resins specifications and/or new applications
Lead joint plant/technology efforts to resolve operating problems or to scope a plant project
The successful candidate will meet these requirements:
EDUCATION: B.S. (minimum) or M.S. or Ph.D. — Engineering degree in any of the following disciplines viz., Polymers/Plastics/Chemical/Mechanical/Materials or related technical fields. While work experience is not required, experienced candidates will also be considered.
COMPUTER SKILLS: Strong basic computer skills in word processing, spreadsheets, presentations, data collection and basic data analysis.
Any industrial work experience in positions of Technical Service and/or Product Development and/or basic R&D will be a plus.
Experience and knowledge in one or more of the following areas - single and/or twin-screw extrusion, pipe extrusion, cast and/or blown film extrusion, injection molding, blow molding, thermoforming, fiber extrusion, etc. will be a plus.
Hands-on and theoretical knowledge and experience with polymer characterization methods/tools including thermal analysis (DSC, TGA, DMA, DMTA), rheology (dynamic, capillary), FTIR, NMR, TEM, SEM, etc. will be a plus.
Experience and knowledge in polymer physical property testing, ASTM and ISO standards, etc. will be a plus.
Good working knowledge and familiarity with Polyethylene and/or Polypropylene resins and products will be a plus.
2 openings. Employer will assist with relocation costs.
Internal Number: 41604
About Chevron Phillips Chemical Company
Chevron Phillips Chemical Company LP is a wholly-owned subsidiary of Chevron Phillips Chemical Company LLC, one of the world's top producers of olefins and polyolefins and a leading supplier of aromatics, alpha olefins, styrenics, specialty chemicals, piping, and polymer resins. Chevron Phillips Chemical employs over 4,700 professionals at manufacturing sites and research/technology centers around the world. Chevron Phillips Chemical has the people, assets, and technology to pursue chemical opportunities on a global scale.