Serves as the Director of Engineering for Operations Technical Services in the Transit Operations Division. Responsible for directing and overseeing all vehicle engineering activities related to the design, procurement, inspection, preventive maintenance and repair functions for all Authority revenue and non-revenue vehicles. Responsible to plan and direct the activities of all vehicle engineering staff. Provides highly complex technical and administrative support to the Chief of Transit Operations.
Performs highly responsible professional and supervisory work directing the strategy, execution and sustained continuous improvement of COTA's quality management system pertaining to operational and program aspects; developing, implementing, and sustaining statistical quality control procedures and processes to ensure the appropriate confidence levels in the quality of the programs and services; collaborating with the Directors of Transportation, Security, Mobility Management, and Vehicle Maintenance Departments to provide direct support in assisting them with the development of Standard Operating Procedures, key performance indicators, performance feedback and other processes that are necessary to achieve defined quality service standards.
ESSENTIAL JOB FUNCTIONS
Implements the quality management system for COTA's Transit Operations Division, providing strategic leadership and execution oversight in conjunction with various stakeholders within the functional areas of the Transit Operations Division;
Establishes a sustainable mechanism for continuous improvement of processes and procedures based on customer feedback and quality metrics. These processes would include management controls, performance standards, change controls, document controls, corrective and preventive actions, etc.;
Focuses on process improvement, operational excellence, change management leadership, and lean techniques as it relates to various functional areas. Assists leadership in establishing baseline and target metrics for key business/functional processes, while serving as a business process management advisor to leadership to advance business objectives;
Initiates and reviews Standard Operating Procedures to improve the efficiency of maintenance activities, comparing fleet performance to performance criteria. Identifies and evaluates work standards and procedures, ensuring that safety, service, performance, and cost indicators are met, while continuing to reduce costs;
Analyzes major and minor system failure defects for trends and possible corrective action; investigates defect trends and develops course of corrective action; reviews/updates specifications due to changing requirements to improve maintenance reliability and costs;
Oversees analyses and reporting processes of operational performance and plans for compliance, efficiency, and improved quality service level; monitors and reports on: historical performance of customer service levels in vehicle maintenance, bus operations, mobility management, on-time performance, accidents, attendance, third party monitoring, operational efficiencies, costs, etc.; and assists in the review and development of improved policies and procedures as required;
Directs the preparation of estimates, drawings, and specifications for vehicle procurements, overhauls and related vehicle equipment. Oversees the execution of in-house and third-party projects for both consultants and vehicle procurements. Institutes standards and procedures to ensure that all work is completed in accordance with contract documents and design specifications;
Evaluates the ongoing equipment maintenance and deployment plan and recommends equipment and vehicles for fleet renewal;
Collaborates with the Department Directors to develop, train, monitor (providing feedback as necessary) on business processes & best practices related to SOPs, ensuring regulatory compliance and strong customer service across all functional business units;
Assists the Department Directors in the review of specifications and/or scopes of work for the procurement of vehicles, vehicle parts, equipment, materials and contracted services;
Provides oversight on the functional use of EAM in regards to the functional areas within Transit Operations and Finance (Finance, Procurement, Stores and Vehicle Maintenance). Additionally, monitors the use of the system and its effectiveness, providing feedback to the Managers, Directors and Chiefs/Vice Presidents responsible for those functional areas;
Analyzes business problems and identifies functional requirements for the correct solution. Elicits formal requirements from departmental subject matter experts;
Participates in the development, testing and implementation of enterprise processes, ensuring that systems are tailored towards standard best practices;
Writes functional specifications and reports designs;
Assists COTA in achieving its affirmative action goals and in eliminating discrimination on the basis of race, color, religion, age, sex, national origin or handicap;
May be required to be available through a mobile device via voice and/or data during and outside of normal working hours, at the manager’s discretion, and must respond within a reasonable timeframe; and
Regular, predictable and punctual attendance required.
EDUCATION & EXPERIENCE
Bachelor's Degree in Engineering with seven (7) years of engineering experience; ten (10) years of significant experience managing or overseeing an engineering department preferred; design, maintenance and/or project management in a mass transit environment preferred; an equivalent combination of education and experience will be considered.
LICENSES & CERTIFICATIONS
American Society for Quality (ASQ) certification preferred.
Registered Professional Engineer preferred.
KNOWLEDGE, SKILLS, & ABILITIES
Prior experience in bus vehicle engineering activities preferred;
Demonstrated understanding of bus transportation modes and services required;
Strong analytical skills with a proven ability to handle and resolve complex problems related to engineering, project management and contract administration issues required;
Knowledge of passenger vehicles and related equipment, parts, manuals, preventive/corrective diesel maintenance procedures and government standards;
Knowledge of developing and interpreting blueprints and schematics;
Skills in verbal and written communication with emphasis in developing and documenting technical specifications and Standard Operating Procedures;
Skills in utilizing information systems and software associated with the maintenance and repair field; spreadsheet, database, CAD, and AutoCAD applications;
Ability to interpret technical material and procedures recommended for maintenance programs; and
Ability to learn and implement provisions of COTA's bargaining agreement with TWU, Local 208.
About Central Ohio Transit Authority
The Central Ohio Transit Authority will be the region’s transportation leader.
The Central Ohio Transit Authority is committed to excellence in serving our stakeholders – customers, employees and taxpayers. We will deliver quality transportation services and conduct business courteously, safely, ethically and reliably. We will demonstrate leadership that is fiscally responsible and environmentally conscientious.
We desire a work environment where employees are proud and devoted to work, treated fairly, feel respected and are productively engaged as mutual partners in the achievement of Authority goals. All employees are expected to embrace and practice the values and standards of behavior established by the organization.